FTP: CBIC has issued trade notice dated 31 October 2022 regarding provision of "ICEGATE Helpdesk" available to them, for redressal/verification of exporters' complaints regarding scroll out of shipping bills, generation of e-scrip, and transfer of e-scrip under the RODTEP scheme [Notice attached]

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Admin
01-Nov-2022 02:37:29
Dated - 31 October 2022
Key Pointers:
- Members of Trade and Industry may note that the provision of "ICEGATE Helpdesk" is available to them, for redressal/verification of exporters' complaints regarding scroll out of shipping bills, generation of e-scrip, and transfer of e-scrip under the RODTEP scheme. The exporter is operational 24*7.
- An exporter can report the complaint through voice interaction by calling toll-free number 1800 3010-1000 or by emailing icegatehelpdesk@icegate.gov.in.
- A unique ticket/incident number is generated which the exporter gets for record/follow-up
- In case the RODTEP grievance continues, the exporter may approach the higher authority at email: jsdbk-rev@nic.in
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